Overview
All of our products are printed after your order is confirmed. Each item is created one at a time, specifically for you. The policies regarding these unique products are detailed below.
Fulfillment
All of our merchandise is printed at one of our suppliers in the US and then shipped directly to you. Merchandise typically arrives within seven to 10 business days with standard shipping. Shipping charges will appear in your shopping cart during the checkout process, before you finalize payment. Expedited shipping is not available.
Damage and defects
If your purchase is defective or is damaged in transit, we will do everything we can to correct the problem.
Use the “Report a problem” button in your order email within 30 days to receive a replacement or refund.
Refunds are provided if a subsequent reprint or replacement is also found to be faulty. If there are issues with the reprint, after receiving all the required information, full order refund will be credited to the original form of payment.
Returns and refunds
Please review your cart carefully. When you place an order with us, you are making an informed decision about your purchase. We have represented our products accurately and to the best of our abilities.
Our print-on-demand merchandise is made just for you when you place your order. If you have questions about our products in advance of purchase, please contact us. We’re happy to provide you with additional information about our merchandise.
Returns are limited to certain circumstances for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund. We are also not responsible for theft once your item is delivered (i.e. porch pirate incidents).
All refunds will be subject to a 15% restocking fee. You are responsible for shipping costs. We encourage you to consider gifting your item to someone who may enjoy it instead.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product must be in original packaging
- Product must be unused
- Product must not be defective or damaged (Damaged or defective items will be reprinted and are managed by our suppliers.)
- You have contacted us for to obtain a Return Merchandise Authorization (RMA)
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Shipping return items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: PO Box 2291, Silver City, NM 88062. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Changes to your order
Products are unique and produced to order. Once an order is placed, it is immediately sent to the manufacturer and we can no longer edit the details of the order or cancel it.
Shipping
If an order is returned to due to an incorrect address, you will be contacted to arrange a reshipment. You will be responsible for the reshipment costs once an updated address is provided and confirmed.
Late or missing refunds
Allow 10 business days for a credit to be processed to your account. If that time has passed, please email us so we can rectify the situation as soon as possible.
Need help?
Use the contact form below to submit a question.